Return Form - Westside Cellular Accessories

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Universal Accessories

Westside Cellular Return, Exchange, Warranty Form & Information

Please fill out and submit the below Returns Form below to request a Return Authorization for a Return, Exchange, Warranty replacement. Please read our Info page that also lists Our Store Policies, that customers are asked to review before completing a purchase. If you need HELP on how to fill out the Returns Form, Please email us or call our office at 760-529-9480 Mon - Fri 9am to 5pm PST and we will guide you through the process quickly.

REFUND or EXCHANGE

14 Day Refund Policy - Refund Request within 14 days from the date the order was received

WARRANTY

Original Equipment Manufacturer (OEM) Accessories: up to a 1 Year Warranty direct through the manufacturer.
Most Original Accessories are purchased through our World Class Distributor TESSCO, who is an Authorized OEM Distributor.

Wireless Solutions Brand Accessories: manufacturer direct warranty up to 1 year.

Other Name Brands: 90 Days to 1 year Warranty Directly through the manufacturer.
Including: Plantronics, Jabra, Milante, FutureDial, Susteen, Wilson Cellular

Aftermarket (Non-Name Brand): 14 day Warranty directly through Westside Cellular.

Return, Exchange & Warranty Form

Return, Exchange & Warranty requests are processed within 2 to 3 normal business days, Monday through Friday (holidays excluded) At that time, you will be e-mailed a response with the RMA number / RMA instructions.

Please fill out the fields below.

Name:(REQUIRED)

Address:

City: State:

Zip: Phone:

Country: Email Address:(REQUIRED)

Order Number / PO # :(REQUIRED)

Returned Part(s) Name(s) from invoice :

REFUND
1. Select the appropiate category below

14 days Day Satisfaction Refund

14 day Warranty (Defective) Refund - Aftermarket accessories ONLY

Mis-shipped - Refund (We sent the wrong product)

EXCHANGE / REPLACEMENT

1.Select the appropriate Exchange Type
2.Select one of the two **Replacement Options Below.

14 DAY Warranty Replacement (Exchange) for DEFECTIVE - Aftermarket accessories ONLY

Mis-shipped - Exchange Replacement (We sent the wrong product)

Customer Ordering Error - Exchange Replacement (You ordered the wrong product)

Speedy Replacement Option: (Recommended)
A) Fax back signed Return Authorization E-mail which you will receive with in 2-3 days after submitting your request. Fax to 714-276-9016 and your replacement product ships out RIGHT AWAY.
.

Standard Exchange / Replacement Option:
1. Replacement shipped after RETURN ITEM(S) are received and pass testing/ inspection, up to 2 weeks processing time.

COMMENTS:

PLEASE let us know applicable info that will help us quickly issue your Return Request.
Exchange - what item you would like as a replacement ?
Warranty / Defective - Describe defect, part # from invoice, part number on the packaging, your cell phone model and carrier.
Mis-shipped - part # from invoice, part number on the packaging, your cell phone model and carrier.

STORE POLICY

Customer is Responsible for all return shipping costs.

Return or Exchange: Product must be in original condition, original product packaging, uncut, unmodified and unused.

Products returned for a refund are charged a 20% restocking fee.

Standard Exchange: Customer authorizes Westside Cellular to bill credit card $6.95 for shipping out new product.

Mis-shipped product: If you are sent an incorrect product we pay to ship out the correct replacement by USPS Priority Mail.

Warranty Replacements: Westside Cellular pays shipping cost to send a replacement by USPS Priority Mail.

Free Promotional Accessories: If you Return an item that includes a free item, you must return the free item or you will be charged for it.

Non Returnable products: All software products, FutureDial Software, DataPilot Data Kits including Clearance or All Sales Final. External Antennas or Install Car Kits can not be returned if installation is attempted.

Write Return Merchandise Authorization (RMA) number clearly on outside of box.

Original Shipping charges are non-refundable.

Items not in compliance with this return policy will be returned back to you at your expense, or may be subject to additional fees.

By submitting this request you are Electronically Confirming you have:
Read, Understand and AGREE to Westside Cellular's
Return/Warranty STORE POLICIES/ Return Instructions.

Click on Submit Form to "AGREE with our STORE POLICY" and Request an RMA.