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If the phone cannot be communicated with for syncing, or MPT can't find the phone, what's the first option to troubleshoot (device manager, modem diagnostic, etc)?
Check to see if the phone is listed and queries as a modem.
In the Windows task bar, click the Start menu and select the Settings> Control Panel.
The Control Panel window opens.
Click on Phone and Modem Options.
Select the Modem tab and look for Motorola USB Modem.
If it lists Motorola USB Modem and shows a COM port assigned to it then left click on the modem to highlight it and select properties.
Select the Diagnostics tab and left click on Query Modem.
The response for AT+GMM on the query should indicate the device that is responding to the query.
If the query worked then the phone is connected and you will want to check the settings for communication in mobile PhoneTools.
If the Query fails please continue troubleshooting as follows.
Make sure the correct drivers for the phone are installed.
To verify if the driver files (.INF) were copied to the correct location, check the following:
Windows 2K/2000: USBMOT2000.INF to C:\WINNT\INF
Windows XP: USBMOT2000.INF (the same driver file as Win2K) and goes to WINDOWS\INF directory.
Windows ME/9x: USBMDMMOT.INF and USBCDCMOT.INF to C:\Windows\INF
In the Windows task bar, click the Start menu and select the Settings> Control Panel.
The Control Panel window opens.
Click System to open the System Properties Window.
Select the Hardware Tab from the top of the window.
Click on the button for Device Manager.
Connect the phone to the PC with the USB cable.
Allow the PC to incorrectly install the device or devices it wants to setup when the phone is connected.
Watch for changes in the Device Manager under the categories Modem, Other, and Universal Serial Bus controllers.
In the Device Manager, if the phone is not installed properly, the phone is usually listed twice under Other as "Unknown Device" or "Motorola Phone" and once as "Composite Device" under Universal Serial Bus controllers.
Remove all incorrectly installed devices from device manager but leave the phone connected to the PC.
Reboot your PC - the phone will be seen properly and the PC will now finish the install properly.
(This information is directly from Motorola's online FAQ's)
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What devices and applications are supported with mobile PhoneTools?
> At this time Mobile PhoneTools currently is only compatible with Windows 98SE, ME, 2000 and XP. Please note that Windows 98 and NT 4.0 do not support USB.
Phonebook and datebook synchronization features compatible with Personal Information Management (PIM) Applications:
Outlook 97, 98, 2000, 2002 (XP), and 2003
Outlook Express (Contacts only)
Lotus Notes 5.0, 5.5 and 6.01
MPT also contains a built in phone and datebook management application to use if you do not already use a compatible PIM application.
Compatible for use with PIM sync features only with:
Motorola A830, C250, C330, C331g, C331t, C332c, C332g, C332t, C333c, C333g, C336g, C341c, C343, C343c, C350, C350t, C350v, C353g, C353t, C357, C359g, C364, C375, C450, C550, E310, E380, T300p, T720, T720c, T720i, T722, T730c, V120e, V120t, V120x, V150, V260, V510, V60, V60c, V60i, V60iT, V60P, V60s, V60v, V60x, V65p, V66, V66i, and V810 phones.
Compatible for use with Multimedia Studio* and PIM sync features with:
Motorola A630, A668, A835, A840, A845, A860, C380, C381, C381p, C384, C385, C390, C391, C650, C651, C698p, C975, C980, E1000, E375, E378, E398, E550, E790, T725, V1050, V180, V185, V186, V186R, V188, V220, V220ENS, V226, V262*, V265*, V3 Razor, V300, V300M, V303, V303P, V330, V330i, V360, V361, V400, V400p, V500, V500m, V501, V505, V525, V525M, V535, V540, V545, V547, V550, V551, V551J, V551M, V555, V557, V557p, V6, V600, V600i, V600M, V620, V635, V690, V710*, V80, V872, V878, V975, and V980 phones.
Compatible for communication via USB Data Cable - SKN6311 with:
Motorola A630, A830, A835, A840, A845, A860, C331t, C332c, C332t, C333c, C341c, C343, C343c, C350t, C353t, C698p, C975, C980, E1000, E310, E398, E550, E790, T300p, T720, T720c, T720i, T722, T725, T730c, V1050, V120e, V120t, V120x, V150, V260, V262, V265, V300, V300M, V303, V303P, V330, V330i, V400, V400p, V500, V500m, V501, V505, V510, V525, V525M, V535, V540, V545, V547, V550, V551, V551J, V551M, V555, V557, V557p, V60, V600, V600i, V600M, V60c, V60i, V60iT, V60P, V60s, V60x, V620, V635, V65p, V66, V66i, V710, V80, V810, V975, and V980 phones.
Compatible for communication via Mini USB Data Cable - SKN6371 with:
Motorola A668, A780, C250, C330, C331g, C332g, C333g, C336g, C350, C350v, C353g, C357, C359g, C364, C375, C380, C381, C381p, C384, C385, C390, C391, C450, C550, C650, C651, E375, E378, E380, E680, E680i, V180, V185, V186, V186R, V188, V220, V220ENS, V226, V3 Razor, V360, V361, and V6 phones.
Motorola's disclosure
*Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.
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